Orders are processed by our online reseller Paddle.com, the Merchant of Record, which issues refunds on our behalf. To ask for one, write to team@themomentra.com or reply to your Paddle receipt. Charges appear on your statement as PADDLE.NET* MOMENTRAAI.
New plans and top-ups: 14-day refund
If TheMomentra isn't right for you, ask within 14 days of your first payment for a plan, or of buying a minute top-up, and we refund it in full. No reason needed.
Renewals
Renewal payments are not refunded once you have used minutes from the new period. If a renewal charged you by mistake and you haven't used it, ask within 14 days and we will refund it.
Cancelling
You can cancel any time in Settings → Plan & billing. Your plan and its minutes stay until the end of the period you paid for, and it then moves to the Free plan. Nothing is charged after you cancel.
Failed videos
If a video fails to process and no clips are made from it, its minutes are returned to your balance automatically.
Your legal rights
This policy doesn't limit any refund rights you have under the consumer law of your country.